Last Updated: August 31, 2026
Number One Plumbing, AC, Solar & Electric respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information from customers, prospective customers, and visitors to our website at https://www.number1plumber.com.
By using our website or communicating with us, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.
This website and our text messaging program are operated by:
NOPACES, LLC d/b/a Number One Plumbing, AC, Solar & Electric
525 Candelaria Rd NE
Albuquerque, NM 87107
Phone: (505) 999-9567
Email: kyle@trustnumber1.com
Website: https://www.number1plumber.com
We collect personal information that you voluntarily provide when you request service, submit a form on our website, contact our team, schedule an appointment, apply for financing, enroll in the Uno Care Club, or communicate with us by phone, email, or text message. This information may include your name, mobile and landline phone numbers, email address, service address, billing information, and details related to your service request.
We also collect certain information automatically when you visit our website, including your IP address, browser type, device information, operating system, referring website, pages viewed, and interaction data. This information helps us understand how visitors use our website so we can improve its performance and functionality.
We collect mobile phone numbers and consent to receive text messages in the following ways:
Consent to receive text messages is always separate from any purchase and is never a condition of receiving service.
Our website uses cookies and similar tracking technologies to support your browsing experience, analyze site traffic, and measure the performance of our marketing. You may disable cookies through your browser settings; some features of the website may not function properly as a result.
Email communications we send may contain tracking technologies such as pixels or web beacons that allow us to measure engagement and improve our communications.
We use the information we collect to provide the services you request, respond to inquiries, prepare estimates, schedule and confirm appointments, dispatch technicians, process payments, deliver customer support, meet legal and regulatory obligations, and improve our operations.
We also use your information to send service-related updates, appointment reminders, and — where you have given consent — promotional messages by email and text.
When you provide your mobile phone number and opt in, you consent to receive informational and marketing text messages from Number One Plumbing, AC, Solar & Electric, including messages delivered by an automated system.
These messages may include appointment confirmations and reminders, service updates and technician notifications, follow-up communications, and occasional promotional offers and seasonal service announcements.
Message frequency varies, up to [[6]] messages per month. Standard message and data rates may apply.
Consent to receive text messages is not a condition of purchase and may be withdrawn at any time.
To stop receiving text messages, reply STOP to any message from us. You will receive one final confirmation message, and no further messages will be sent unless you opt in again. We also honor opt-out requests made by any other reasonable method, including replying with words such as END, QUIT, CANCEL, UNSUBSCRIBE, or STOP ALL, calling our office at (505) 999-9567, or emailing us at [[privacy@number1plumber.com]]. We process these requests as soon as possible and no later than ten business days after receipt.
For help, reply HELP to any message or call us at (505) 999-9567.
You must be at least 18 years old to enroll in our text messaging program.
Our complete SMS Terms & Conditions are available at https://www.number1plumber.com/sms-terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service platforms and SMS delivery providers, is permitted solely for the purpose of operating our messaging program. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share other personal information with trusted service providers who assist us in operating our business or delivering services, including scheduling and dispatch software, payment processors, financing partners you have applied to, and marketing platforms. These providers are permitted to use your information only to perform services for us.
We may also disclose information when required to comply with applicable laws, regulations, or legal process, or to protect the rights, safety, or property of our company, our customers, or others.
We do not sell or rent personal information to third parties.
If you wish to unsubscribe from our marketing emails, click the Unsubscribe link at the bottom of any marketing email we send, or contact us using the details below. Service-related emails, such as appointment confirmations and invoices, are not marketing messages and may continue after you unsubscribe.
We retain personal information for as long as necessary to provide services to you, maintain accurate service and warranty records, resolve disputes, and comply with our legal, tax, and regulatory obligations.
Text message opt-in and opt-out records are retained for at least four years after your last interaction with us, as required to demonstrate compliance with federal telemarketing regulations. Opt-out records are retained after you unsubscribe specifically so that we do not contact you again in error.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to the personal information we hold about you, request corrections, or request deletion by contacting us using the details below. We will verify your identity before acting on a request and will respond in accordance with applicable law.
Depending on your state of residence, you may have additional rights, including the right to know what categories of personal information we collect and the right to opt out of certain uses. We do not sell personal information as that term is defined under state privacy laws.
Our services and website are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. Our text messaging program is limited to individuals 18 and older. If you believe a child has provided us with personal information, contact us and we will delete it.
Our website may link to external sites we do not operate, including financing partners, manufacturers, and review platforms. We have no control over the content or privacy practices of those sites and are not responsible for them.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Last Updated date. Material changes affecting our text messaging program will also be reflected in our SMS Terms & Conditions.
For questions or concerns about this Privacy Policy or your personal information:
Number One Plumbing, AC, Solar & Electric
525 Candelaria Rd NE
Albuquerque, NM 87107
Phone: (505) 999-9567
Email: kyle@trustnumber1.com
